TERMS
& CONDITIONS
By booking our services over the phone, by email or during our ‘at home’ quotation, customers are bound to the following 'Glamour House Cleaning Company' Terms and Conditions:
1.1: The customer agrees to sign and return the Agreement to Glamour House Cleaning Company within 7 days of booking our services.
1.2: A deposit equal to 4 weeks of cleaning, along with a payment equal to 4 weeks of cleaning is required by ‘Glamour House Cleaning Company’ for our regular cleaning service to be booked.
1.3: We ask that all of our clients give 4 weeks' notice if they wish to cancel our service. In this instance, the deposit paid to us at the start of service will be used to cover this time period and no further payments will need to be made by the client if the full deposit is still present.
1.4: 'Glamour House Cleaning Company' fees are payable by the client monthly in advance by Cash, Standing Order, and BACS. An invoice will be provided along with all fees being paid into our nominated account as per the cleaning schedule.
1.5: ‘Glamour House Cleaning Company’ reserves the right to suspend cleaning services if payment is late.
1.6: ‘Glamour House Cleaning Company’ charges a £10 late payment fee which will be taken from your deposit. The client will be notified about this through phone, letter, or email. ‘Glamour House Cleaning Company’ reserves the right to cancel the client's service if there is a problem with payment on 3 occasions. In this instance, the clients deposit will be lost.
1.7: 'Glamour House Cleaning Company' reserves the right to suspend cleaning services if we feel misconduct has been made towards our cleaners. Misconduct is outlined as aggressive or demeaning behavior.
1.8: Initially, ‘Glamour House Cleaning Company’ agrees to provide a cleaning product and equipment list, required to carry out our services. Unless other arrangements have been made with 'Glamour House Cleaning Company'. Once the regular cleaning service has commenced, your cleaner agrees to keep you informed of any products/equipment that may be needed through your ‘Glamour House Diary’. It is the client's responsibility to regularly check the ‘Glamour House Diary’ and provide the cleaner with what they need to carry out your service. Any cleaning equipment provided by the customer should be safe and in full working order. Microfibre cloths and mops should be washed after every clean. Failure to do so may result in an unsatisfactory service or your cleaner having to reschedule. Cleaning products can be provided if the clients prefers.
1.9: The Client must allow the cleaner access to hot water and power.
1.10: All keys are held by ‘Glamour House Cleaning Company’. ‘Glamour House Cleaning Company’ are insured key holders.
1.11: 'Glamour House Cleaning Company' will not be held responsible for any alarm systems. The customer should give any special instructions for deactivation/activation of any household alarm systems.
1.12: All of our cleaners have been fully screened through a personal interview and checking of references and employment history.
1.13: We do not employ our cleaners. All the cleaners are self-employed and the payment of Tax and NI as a vetted independent person is their own responsibility.
1.14: By entering under this Terms and Conditions with 'Glamour House Cleaning Company', after the termination of the cleaning service provided by 'Glamour House Cleaning Company', the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 'Glamour House Cleaning Company'. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £500.
1.15: In case of a complaint, 'Glamour House Cleaning Company' requires to be notified within 24 hours after completion of the cleaning work.
1.16: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
1.17: The insurance policy is subject to a number or further terms and conditions available from the 'Glamour House Cleaning Company'. Any damage caused by bleach is not covered. 'Glamour House Cleaning Company' will not arrange for the insurance referred to if the 'Glamour House Cleaning Company' fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.
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1.19: If the client wishes to change their cleaning frequency and this results in ‘Glamour House Cleaning Company’ taking a loss, the client agrees to give 2 weeks' notice before the new payment term is agreed.
1.20: Fortnightly homes are payable in advance, every 4 weeks. Unless the home has 4 hours +, for which the client has the option to pay per clean.
1.21: The client understands if their home is, for example - 2 hours per week. The same amount of time may not suffice when moving to a fortnightly clean.
1.22: The client understands they may have to miss a clean, or 2 - while they are aligned with our fortnightly structure of ‘week 1 fortnightly homes’ or ‘week 2 fortnightly homes’.
2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN
2.0: 'Glamour House Cleaning Company' reserves the right to amend the initial quotation, should the client's original requirements change.
2.1: 'Glamour House Cleaning Company' reserves the right to suspend cleaning services if we feel misconduct has been made towards our cleaners. Misconduct is outlined as aggressive or demeaning behavior.
2.2: If collection of keys is required from a location outside the local area, a transport fee will apply.
2.3: The Client must allow the cleaner access to hot water and power.
2.4:'Glamour House Cleaning Company' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
2.5: 'Glamour House Cleaning Company' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket.) required to carry out the service for an additional fee, which will be agreed upon prior to our service being booked. Unless the customer wants to supply their own
2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
2.7 In case of a complaint, 'Glamour House Cleaning Company' requires to be notified within 24 hours after completion of the cleaning work.
3. PAYMENTS
3.1: Payment is to be made prior to any of our services taking place.
4. COMPLAINTS & CLAIMS
4.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will result in no recovery cleaning.
4.2: 'Glamour House Cleaning Company' may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
4.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
4.4: 'Glamour House Cleaning Company' may take up to 3 working days to respond to a complaint.
4.5: 'Glamour House Cleaning Company' will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
4.6: Complaints are accepted verbally over the phone and in writing (letter or email). Complaints must be reported on completion or in the following 24-hour.
4.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
4.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
4.9: 'Glamour House Cleaning Company' agrees to keep all customers' information confidential.
4.10: In case of damage 'Glamour House Cleaning Company' will repair the item at its cost. If the item cannot be repaired 'Glamour House Cleaning Company' will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement.
5. INSURANCE
5.1: 'Glamour House Cleaning Company' has Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of 'Glamour House Cleaning Company', reported within 24 hours of service date.
5.2: 'Glamour House Cleaning Company' reserves the right to refuse to share any of the confidential company's documents.
6. CUSTOMER SATISFACTION
6.1: Customer understands that he/she is not entitled to any refunds.
6.2: If the customer is not completely satisfied with a cleaning job, 'Glamour House Cleaning Company' will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to return.
6.3: Customer may be present at all times during the recovery-clean. 'Glamour House Cleaning Company' reserves the right not to return a cleaner more than once.
7. LIABILITY
7.1: 'Glamour House' reserves the right not to be liable for:
7.2: Completing tasks which are not stated on our task list;
7.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
7.4: Third party entering or present at the customer's premises during the cleaning process;
7.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;
7.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
7.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
7.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
7.9: If the customer has got items which need special cleaning methods and special cleaning detergents, 'Glamour House Cleaning Company' reserves the right to refuse the provision of the cleaning detergents.
7.10: 'Glamour House Cleaning Company' will advise the client to provide the specific cleaning detergents.
8. CANCELLATIONS
8.1: REGULAR DOMESTIC CLEANING
8.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
8.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
8.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
8.5: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.
8.6: END OF TENANCY CLEANING/ SPRING CLEANING
8.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
9. AFTER CANCELLATION OF THE CLEANING SERVICES
9.1: By entering into a service agreement with 'Glamour House Cleaning Company', the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by 'Glamour House Cleaning Company'. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £500.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. 'Glamour House Cleaning Company' reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.
PRIVACY
POLICY
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications).
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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If you don’t want us to process your data anymore, please contact us at info@glamourhousecleaning.co.uk or send us mail to:
[your physical mailing address].
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].