PRIVACY
POLICY
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications).
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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If you don’t want us to process your data anymore, please contact us at info@glamourhousecleaning.co.uk or send us mail to:
[your physical mailing address].
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].
2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN
2.0: 'Glamour House Cleaning Company' reserves the right to amend the initial quotation, should the client's original requirements change.
2.1: 'Glamour House Cleaning Company' reserves the right to suspend cleaning services if we feel misconduct has been made towards our cleaners. Misconduct is outlined as aggressive or demeaning behavior.
2.2: If collection of keys is required from a location outside the local area, a transport fee will apply.
2.3: The Client must allow the cleaner access to hot water and power.
2.4:'Glamour House Cleaning Company' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
2.5: 'Glamour House Cleaning Company' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket.) required to carry out the service for an additional fee, which will be agreed upon prior to our service being booked. Unless the customer wants to supply their own
2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
2.7 In case of a complaint, 'Glamour House Cleaning Company' requires to be notified within 24 hours after completion of the cleaning work.
3. PAYMENTS
3.1: Payment is to be made prior to any of our services taking place.
4. COMPLAINTS & CLAIMS
4.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will result in no recovery cleaning.
4.2: 'Glamour House Cleaning Company' may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
4.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
4.4: 'Glamour House Cleaning Company' may take up to 3 working days to respond to a complaint.
4.5: 'Glamour House Cleaning Company' will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
4.6: Complaints are accepted verbally over the phone and in writing (letter or email). Complaints must be reported on completion or in the following 24-hour.
4.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
4.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
4.9: 'Glamour House Cleaning Company' agrees to keep all customers' information confidential.
4.10: In case of damage 'Glamour House Cleaning Company' will repair the item at its cost. If the item cannot be repaired 'Glamour House Cleaning Company' will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement.
5.1: 'Glamour House Cleaning Company' has Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of 'The Lemon Cleaning Company', reported within 24 hours of service date.
5.2: 'Glamour House Cleaning Company' reserves the right to refuse to share any of the confidential company's documents.
6. CUSTOMER SATISFACTION
6.1: Customer understands that he/she is not entitled to any refunds.
6.2: If the customer is not completely satisfied with a cleaning job, 'Glamour House Cleaning Company' will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to return.
6.3: Customer may be present at all times during the recovery-clean. 'Glamour House Cleaning Company' reserves the right not to return a cleaner more than once.
7. LIABILITY
7.1: 'Glamour House' reserves the right not to be liable for:
7.2: Completing tasks which are not stated on our task list;
7.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
7.4: Third party entering or present at the customer's premises during the cleaning process;
7.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;
7.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
7.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
7.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
7.9: If the customer has got items which need special cleaning methods and special cleaning detergents, 'Glamour House Cleaning Company' reserves the right to refuse the provision of the cleaning detergents.
7.10: 'Glamour House Cleaning Company' will advise the client to provide the specific cleaning detergents.